FAQs
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| PAYMENTS, PRIVACY and SECURITY
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Please login and track your order. | |
How do I cancel or change an order? To cancel or change your order, or to change the shipping address or method for your order, fill out our contact form selecting the appropriate option from the drop-down menu. | |
See our Exchanges section. | |
See our Returns section. | |
If it isn't on the site, it isn't in stock. We don’t accept orders for out-of-stock items; however, we add new items to the site daily, so check back often. | |
All available sizes for a particular item are displayed on the product detail page. If the item is no longer available in a certain size, that size is greyed out. If you click on a size that has been greyed out, you will be given an option to shop by size.
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Why don't you have more items for this team? We expand our merchandise selection daily. We constantly search for new items to grow our site and we add merchandise all the time, so please check back regularly to see new items. | |
Can I ship to multiple locations? If you wish to ship to more than one location, you will need to place an order for each individual shipping address. It is not possible at this time to input more than one shipping address per order. | |
Why do some items take longer to ship? Manufacturer direct items are shipped by the manufacturer. Each manufacturer has agreed to ship within a specified time frame, which varies by manufacturer. The time frame needed to produce and ship the item is listed under the item's picture. Expedited shipping is not available on these items. | |
What kind of packaging do you use? The type of packaging varies based on the item. We assure you that we take the most careful approach to make sure your items arrive undamaged when shipped from our warehouse. | |
Special event items are items in extreme demand. | |
What is a manufacturer direct item? Manufacturer direct items are items shipped to the customer directly from the designated manufacturer. | |
The best policy is to follow the cleaning directions on the item label. | |
Does this item have a warranty? Any warranty information will come in the packaging with your item. | |
Logging in provides you with some great benefits:
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How do I login to my account or find my login information? To login to your account, go to the Sign In box on the left hand side of any page.If you have forgotten your password, input your email address under the Forgot Password text box. Your password will be sent to you via email. If you still cannot access your account, contact Customer Service. | |
How do I change my profile information? Once you are logged into your account, you can select from several options on the menu on the left side of the page. From Modify Account you can change your email address or password. You also can select your favorite teams. By providing your team preferences, we can keep you informed about new products and information pertaining to your selected teams. The menu on the left also allows you to update your shipping or billing address, manage your address book and contact Customer Service via email. When completed, click on Update My Profile at the bottom of the page. | |
What payment methods do you accept? We accept credit cards or debit (cheque) cards via Google Checkout or PayPal. It is not necessary to have an account with either in order to make payment, QUICKLY and SECURELY, with your Debit or Credit Card. | |
Is VAT (Sales Tax) payable on my purchase? VAT at the current prevailing rate (17.50%) is included in all prices and is payable by any customer with a delivery address within the EEC. Customers outside of the EEC will pay the displayed price but will then have the VAT deducted | |
What kind of security measures are there? We use a state-of-the-art 128-bit encryption technology to protect your credit card/personal information. Every online transaction you make with us will be 100% safe and secure. | |
Protecting your privacy is important to 4FootyFans.com. It is always your choice whether to provide personal information through the Web site. Any personal information you provide will be treated with care, and subject to this policy, will not be used or disclosed in ways to which you have not consented. Also, you may opt-out of certain uses and disclosures of your personal information. View our Privacy Policy. | |
Do you offer gift vouchers/certificates? Yes, please visit the Gift Certificate page. | |
Do you have any retail locations? No. We are strictly an online store only. | |
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